Sehaam Goolam

With over a decade of experience in higher education administration, I currently serve as a Postgraduate and Research Administrator at the University of Pretoria. In this role, I have developed deep expertise in postgraduate student administration, including admissions, registration, and student support. I am skilled in managing complex administrative processes, ensuring smooth interactions for both prospective and current students. My focus on exceptional client service, attention to detail, and proactive approach to problem-solving enables me to effectively anticipate and meet student needs.

Before transitioning into higher education, I gained more than 12 years of experience in call center and general management within the FMCG and pharmaceutical sectors. I further honed my leadership and operational skills as a Call Centre Supervisor at Amalgamated Banks of South Africa (ABSA), where I improved team performance, fostered talent, and contributed to enhanced service delivery. My experience in these diverse sectors has shaped my ability to lead teams, streamline processes, and drive efficiency while maintaining a focus on quality service.

I hold a diploma from the University of South Africa (UNISA) and have completed training in Business Case Development. My technical proficiency with software applications such as Excel and PeopleSoft, along with my understanding of financial and performance management systems, allows me to streamline operations and improve administrative efficiencies. With a resilient and adaptable mindset, I am committed to fostering strong relationships and effective communication with stakeholders, ensuring that postgraduate education processes run smoothly and efficiently for all involved.